Frequently Asked Questions

FAQ

Is it normal that my item still hasn't arrived?

As specified on our shipping page, delivery depends on your location: 10 days in most cases (France/Europe) and 3 to 4 weeks for the rest of the world.

Our team works daily to improve delivery times to bring you greater satisfaction.

How can I track my package?

You can track the progress of your order by clicking on the following link: Track my order

My item is damaged, can I get a refund?

If your lamp arrives broken, you can get a refund or simply send a photo of it to our team and a new lamp will be sent to you after verification.

Is your site secure? Can I order safely?

This site is 100% secure. And to tell the truth, we could even say it's 300% secure. Here's why:

Firstly, the site you are visiting is on an HTTPS server (the small green padlock on the left side of this page's URL is there to remind you).

Most sites only secure their "cart" and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malicious software.

Regarding payment, we use Paypal and Stripe, which are the benchmarks for secure online transactions.

In summary, browsing and ordering on Holograbme is 100% safe and secure. So you can browse our store with complete peace of mind!

How can I contact you?

Via our contact form or directly by email (response within 24-48 hours maximum): contact@holograbme.com